Resident Services Apricot & Quality Assurance Administrator

Location:

  • San Antonio, Texas

POSITION SUMMARY: 

The Resident Services Apricot and Quality Assurance Administrator provides support and training to end users for all Apricot and Resident Services data collection systems.  Troubleshoot database performance issues and resolves technical issues, incidents, and problems. Create Apricot system documentation and procedures manuals for inclusion in employee training materials. Create and maintain Quality Assurance tracking and procedures manuals for inclusion in employee training materials.  Responsible for ongoing Quality Assurance inspections and Performance Improvement Plans.

MAJOR JOB DUTIES/RESPONSIBILITIES: 

  • Provide Apricot Help Desk support to all Resident Services staff and assist users in correcting errors.
  • Independently configure and manage system security, including creating and maintaining user roles and profiles, security permissions and access settings.
  • Train Resident Services staff on the use of all internal software and data collection platforms.
  • Identify and track common errors within the Apricot Help Desk to identify additional training needs.
  • Develop deep expertise in Apricot Admin.
  • Develop and maintain up-to-date standard and frequently used reports. Create ad hoc and custom reports, and dashboards in response to business needs.
  • Monitor system to assure data is accurately entered, updated and data integrity is maintained.
  • Provide analytics on effective usage for Apricot processes/systems and perform analysis to understand bottlenecks and breakdowns in systems/processes.
  • Acts as liaison between PHCS and Social Solutions/Bonterra and establish regular meetings with Social Solutions/Bonterra account representatives.
  • Continuously seeks, evaluates, and recommends training opportunities offered by Social Solutions/Bonterra, Microsoft, or other industry professionals.
  • Create and maintain Apricot user documentation, policies, procedures, and training materials.
  • Revise and enhance Resident Services Quality Assurance Standards, tracking and reporting.
  • Provide Quality Assurance training and support to the department.
  • Perform regular Quality Assurance inspections throughout the entire Resident Services portfolio.
  • Develop, implement, and oversee Quality Assurance Performance Improvement Plans, as necessary, in conjunction with Regional Managers, AVP and VP of Resident Services.
  • Create and maintain Quality Assurance tracking and procedures manuals for inclusion in employee training materials.
  • Perform due diligence tasks, special projects and process improvement initiatives as needed.
  • Travel to support all field offices and sites throughout the PHCS portfolio.
  • Regular, in-person attendance is an essential job function.
  • Perform other duties as assigned.

 

KNOWLEDGE, SKILLS, AND ABILITIES – GENERAL PERFORMANCE:

  • Ability to read, write and understand English.
  • High attention to detail, accuracy, and the ability to multi-task.
  • Demonstrate the ability to exhibit a high degree of quality and integrity with data.
  • Proficient in Microsoft Office Suite, especially Excel.
  • Computing skills including common office programs, file systems/databases, and software.
  • Knowledge of basic computer hardware.
  • Demonstrated organizational, verbal, and written communication skills.
  • Strong interpersonal and leadership skills.
  • Ability to take initiative, establish priorities, problem solve and function independently in a fast-paced environment.
  • Able to grasp new concepts and ideas quickly and adapt processes and techniques to meet business needs.
  • Able to work independently and to collaborate with team members to meet and exceed goals.
  • Must have excellent verbal and written communication, presentation, and people skills, providing support to varying levels of knowledge.

EDUCATION AND EXPERIENCE REQUIRED:

  • Bachelor’s Degree required.
  • 5 years of experience in an office setting requiring the frequent use of computer/technical equipment.
  • 5 years of experience in data collection, reporting and quality assurance.
  • Experience working in a team-oriented, collaborative environment.
  • Valid Class “C” Texas Driver’s License required.

PHYSICAL AND MENTAL REQUIREMENTS:

  • Able to sit and work at a computer for extended periods of time.
  • Able to perform general office administrative activities: copying, filing, using telephone and its functions, E-mailing, scanning, faxing, organizing, electronic scheduling, data entry, etc.
  • Able to lift up to 25 pounds occasionally.
  • Mental work demands include regular attendance, working well with others, verbal contact with others, noise and occasional travel by conventional means including motor vehicle and the like within Prospera’s regions and other locations as required.

EOE STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.[/mk_custom_list]

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